Book: Mediação de Conflitos para Iniciantes, Praticantes e Docentes

Finally out! The book “Mediação de Conflitos para Iniciantes, Praticantes e Docentes” (Portuguese for “Conflict Mediation for Beginners, Practitioners and Teachers”) was just published (in Portuguese) by Editora JusPodivm.

Mediacao de Conflitos para Iniciantes, Praticantes e Docentes

The book was coordinated by Tania Almeida. Samantha Pelajo and Eva Jonathan, and co-authored by dozens of specialists on mediation.

It includes a chapter on “International Mediation” contributed by Pluris (Nuno Delicado and Horacio Falcão). The chapter offers a framework to analyze the implications for mediation of different cross-cultural settings (e.g., different combinations of cultural preferences by the mediator and each of the parties), using Geert Hofstede’s cultural dimensions (Power Distance, Individualism vs Collectivism, Masculinity vs Femininity, Uncertainty Avoidance, Long-term Orientation), and adding Edward Hall’s Direct/Indirect Communication. It also offers guidance on how to develop the profile of an international mediator, and on potential paths to work in the field.

Click here to purchase or to read an excerpt.

Happy 2016!

Let’s create the year and the world we deeply want, with respect, resources, opportunities and happiness for everyone.



There was once one pangea.  We were probably once one people. Perhaps we were once one cell. How can we be one again?

Click the image to download a high resolution version (3.2 Mb) – it is worth analyzing where each modern border falls in this exercise to put us all back in pangea. Map produced by Massimo Pietrobon (Grazie mille! Auguri!!) – find the original version here.

Mobilizing Social Business to Accelerate MDGs Achievement in Timor-Leste

Click here or on the image to download the report:


Consulting report prepared for the United Nations Development Programme in Timor-Leste. The project involved facilitating discussions with multiple key stakeholders in order to build consensus about how to implement a Social Business Fund in Timor-Leste.

The report analyses the supply and demand of small and medium enterprises financing in Timor-Leste. It researches programmes for improving finance for social businesses, and concludes by recommending a loan guarantee as the ideal format for the Social Business Fund to operate in Timor-Leste.


– ‘Mobilizing Social Business’ project aims to promote Small and Medium Enterprises (SMEs) as engines of inclusive economic growth

– The project is focusing on Social Business Promotion as a sustainable way to achieve social returns with financial sustainability, poverty reduction towards Millennium Development Goals (MDGs)

– This “Access to Finance Consultancy Report” presents collected and analyzed data about the demand and supply of loans to SMEs in Timor-Leste

– This report also discusses and evaluates mechanisms to facilitate SME access to finance, recommending a loan guarantee scheme

Mediation pledge for a new year full of amicable solutions!

SMC Mediation Charter Logo

To launch a new year with a renewed commitment to always looking for amicable solutions to issues and conflicts, we have signed the Singapore Mediation Charter, pledging to resolve disputes outside litigation channels.

Singapore Mediation Charter

Since the beginning it has been part of the Pluris DNA to default to negotiation to address our issues and our clients’ issues, and we include mediation clauses in our agreements whenever appropriate. By signing the Singapore Mediation Charter we want to support the Singapore Mediation Centre‘s efforts to promote mediation in Singapore and the region, and encourage our clients, suppliers, business partners and friends, in Singapore and elsewhere, to also take mediation as a first step for resolution, in case direct negotiation does not address issues satisfactorily.

Amicable resolutions, happy 2015!


Happy 2015!


Wish you all a new year full of success and joy in everything that truly matters. May us all focus on what we really care about and find creative value-focused solutions to build a more peaceful, collaborative, happier world.

Happy 2015!

shift views, challenge assumptions, change the game

CBI Global Network

CBI Global Network

In April the Consensus Building Institute (CBI) organized its 20th Anniversary Symposium, celebrating 20 years of inspiring consensus building practices around the world. CBI convened as well the first gathering of the CBI Global Network – community of practitioners and scholars from all corners of the world.

We work with all kinds of stakeholders, public and private, large and small, using consensus building principles, strategies and tools to promote collaboration and manage conflict.

We are building a community of practice to improve our work by learning with each other, increase collaboration with like-minded colleagues, build consensus building capacity globally, and offer enhanced ability to address complex multi-stakeholder issues through coordinated teams.

You can read more about the network and its members here.

CBI Global Network

LEAP 2014


Together with The Glue Partnership we are launching a new executive development programme called LEAP (Leadership & Executive Academy Programme).

LEAP 2014
click image to download the programme brochure


LEAP has been designed to take a transformational approach to communication, negotiation and leadership, and focuses on developing participants based on their pre-identified strengths and weaknesses. Key differentiators are the pre-course assessments, and the post-event networking, coaching and mentoring.

LEAP is run both in an open format (Singapore in September or Hong Kong in October) and as a dedicated in-house programme, where we perform a thorough needs assessment and custom-design the course materials and sessions to be specifically relevant and suitable to the client’s industry and specific audience.

Please download the LEAP 2014 brochure or contact us if you are interested in learning more.

Reducing Mistrust in Agent-Human Negotiations

Click here or on the image to download the pre-publication article, or here to access the final version (restricted access).

IEEE Intelligent Systems

Article on IEEE Intelligent Systems, issue No.02 – Mar-Apr (2014 vol.29), pp: 36-43

By Yinping Yang, Horacio Falcao, Nuno Delicado, Andrew Ortony

Abstract: Face-to-face negotiations always benefit if the interacting individuals trust each other. But trust is also important in online interactions, even for humans interacting with a computational agent. In this paper we describe a behavioral experiment to determine whether, by volunteering information that it need not disclose, a software agent in a multi-issue negotiation can alleviate mistrust in human counterparts who differ in their propensities to mistrust others. Results indicated that when cynical, mistrusting humans negotiated with an agent that proactively communicated its issue priority and invited reciprocation, there were significantly more agreements and better utilities than when the agent did not volunteer such information. Furthermore, when the agent volunteered its issue priority, the outcomes for mistrusting individuals were as good as those for trusting individuals, for whom the volunteering of issue priority conferred no advantage. These findings provide insights for designing more effective, socially intelligent, agents in online negotiation settings.



The Glue Partnership

GLUE Partnership_cubes

To better serve our clients with top-quality services in a broader range of challenges, we’ve formed The Glue Partnership with Drummond International and Bamboo. Our two partners add services in values-based leadership and talent development & engagement to Pluris’ work in negotiation, change management and game theory.

Contact us to explore collaboration opportunities.

The Glue Partnership