by Hal Gregersen and Roger Lehman
The value isn’t in the order it imposes, but in the inquiry it elicits.
The transformations organizations have to make in this digital age have greatly increased their perceived levels of uncertainty. We’re in a period of change where people not only feel they don’t know the right answers, they aren’t even confident they are asking the right questions. So, the first job is helping teams get to the better questions that allow them to get to grips with the problem they need to solve. How do you get people thinking outside their current frame of reference, and seeing a problem space with new eyes? It turns out, based on our experience, just presenting people with a logical framework that is new to them dramatically changes the questions they ask.
Read the article at the DruckerForum.